Open Care Connect Solutions
Open Care Connect supports care organisations in optimising the digital-transformation process. We do this together with specialised partners. Each partner has its own added value and together we work towards a complete ecosystem aimed at the best solutions in the care sector. To achieve this, Open Care Connect offers five solutions.
These solutions enable us to interface intelligent (cloud) software in a smart way to different point solutions (hardware) within the domains of eHealth, Internet of Things (IoT) and care domotics. We also create interfaces with back-office systems, such as an ERP or a CRM, as well as with applications like EPD, ECD and PGO. The result is a rich ecosystem that provides a wealth of data to care organisations, in addition to various solutions. Within this ecosystem, we work together with all partners on smart solutions in the area of prevention, vitality and safety.
The core of the Open Care Connect concept features three software solutions. CQ-Net Server (dependable ‘on-premise’ solution), CQ-Net Live (cloud platform for care and home care organisations) and CQ-Mobile (so all functionalities can be operated from a single app). We connect this software with various point solutions. This creates a hybrid cloud platform that solves concrete issues, including in the area of personal alarms, monitoring, smart access and leefcirkels [living circles]. A platform that enables care organisations to undergo digital transformation. We build this platform in-house. This enables us to respond rapidly to demand from the market.
The platform not only meets the latest requirements in the area of privacy and security, but is also brand-independent. That means that the platform can be interfaced to care and domestic technology solutions from different manufacturers. The benefit for care organisations? They can innovate while (partially) retaining their existing installed base. They can then switch step-by-step to new technology, such as care domotics, IoT and eHealth. The aim being: future-proof care.
To provide support to care organisations, there is a Service Portal. This gives access to reports that together form the basis of Business Intelligence (BI). The available data is collected from all interfaced hardware and software. Using this data, organisations can measure the effect of changes and optimise care processes.
The software solutions within the Open Care Connect concept are not stand-alone. They always require hardware solutions to give form to certain functionalities. Examples include products in the area of eHealth, IoT and care domotics. The hardware and software together result in smart solutions in the care sector. This enables us to solve pressing issues in the area of personal alarms, smart access, monitoring, leefcirkels and much more. We are constantly looking for new technology to interface with and embed within our ecosystem. To this end, we negotiate partnerships with well-known and less well-known technology manufacturers both at home and abroad. We conclude agreements with these manufacturers regarding the continuous effective functioning of interfaces to guarantee that a solution lasts for at least five years. This means care organisations always have the best solution for every situation.
A care solution is easy to use if it has been properly implemented. Implementation is an art in itself. And if it is not done properly, the impact can be huge. Within the Open Care Connect concept, implementation is therefore carried out by selected partners. We have partners who are specialists in solutions for care institutions and partners who are specialists in domestic solutions. Our partners are trained in the software and hardware used. And they install and configure these in the proper way at client organisations. Because they have knowledge of primary and secondary (care) processes, they are able to gear the technology used as well as possible to the solutions. In consultation with the care organisations, they examine the desired way of working and adapt the systems used to this. This way of working is regularly assessed and adjusted. And that means that the organisation can continue to use the selected systems in an optimal way and innovate in a step-by-step fashion. To support this assessment process, we developed the Service Portal.
Organisations are wrestling with the transition to a new digital world. The innovation in care technology and a new way of working must be part of the culture and the vision of the organisation. And that requires a convincing and client-oriented vision. Especially because it affects not only the ICT department but everyone. From care manager to building manager and from purchaser to client. Our partners (consultants) help organisations develop this vision and develop strategies for the adoption of new technology. Technology that is not stand-alone, but that optimally supports the care process. Our partners also help care organisations to collect and interpret the data in the form of BI. This might be to measure the effect of a change, optimise processes, or facilitate successful digital transformation. Only data-driven organisations can adapt to the changing wishes of their clients, the locality and society in general.
Care continues 24/7. Both on weekdays and in the weekend. An error in the care system must therefore be solved immediately, which is why Open Care Connect offers 24/7 service. This means there is always someone available for service and support.